Referral information for all services

Below is a summary of the referral routes for each of our services. More information about each of the services is available in the get support pages.

Assertive Housing Support Service

Referrals to the service will come via Aberdeen City Council's Homelessness Advice & Support Team. If you would like to speak to any of the team or find out more, please contact us on 0300 303 0903 and select option 2 or email us at hello@weareahss.org.

Assertive Outreach Street Begging

Assertive Outreach Street Begging Workers regularly walk around the city centre, these outreach workers can be accessed directly by any person street begging. If you would like to speak to any of the team or find out more please contact us on 0300 303 0903 and select option 3 or email us at streetbegging@weareac.org.

Direct Access Service

No appointments are necessary for the Direct Access Service, anyone who wants to access the service can come in during our opening hours which are:

Monday 10.00 - 15.45

Tuesday 10.00 - 15.45

Wednesday 10.00 - 12noon

Thursday 10.00 - 15.45

Friday 10.00 - 14.45

The Direct Access Service works on a first-come-first-served basis. At times, due to high demand, there may be a wait to be seen. Tea and coffee facilities are available.

You can contact the Direct Access Service by calling 0300 303 0903 and selecting option 3 or by emailing them at directaccess@weareac.org.

Domestic Abuse Support and Accommodation Project

Women and men can self-refer to the Domestic Abuse Support and Accommodation Project or a referral can be made on their behalf by any agency. All referrals are considered based on individual need rather than a waiting list system.

Contact us on 0300 303 0903 and select option 4 or email us at dasap@weareac.org.

Housing First

Referrals can be made by anyone over the age of 16 to Housing First through support agencies or by completing the referral form at the bottom of this page.

Justice Support Service

Referrals to the service will come via Criminal Justice Social Work (CJSW); however, self-referrals can be passed on to CJSW for consideration via the Justice Support Service Workers. If you would like to speak to any of the team or find out more, please contact us on 0300 303 0903 and select option 6 or email us at inbox@ac-jss.org

Street Alternatives

Street Alternatives is accessed via referral from our Direct Access Service.

Individuals can come along to Direct Access to discuss their situation with a Support Worker to determine access to Street Alternatives.

Violence Against Women

Women can self-refer to the project or a referral can be made on their behalf by any agency to the Violence Against Women project. All referrals are considered based on individual need rather than a waiting list system. Contact us on 0300 303 0903 and select option 4 or email us at vaw@weareac.org

Wernham House

It is not possible to make a self-referral to Wernham House, access is made in agreement with Aberdeen City Council Social Work Integrated Alcohol Service. All referrals will require a Single Shared Assessment (SSA) to be completed by Aberdeen City Council Social Work service.

The referrals will be forwarded to the management team at Wernham House and Senior Social Worker, Integrated Alcohol Services (IAS) who will work together to prioritise referrals and when there is a vacancy, decide on the admission.